Refund policy

Returns Policy

Returns:

If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Should an opened product be returned, a re-stocking fee of up to 25% will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, Bookworm reserves the right, at its sole discretion to levy an additional fee.

Goods returned in opened packaging need to be returned in a condition that is fit for resale.

All products being shipped back to Bookworm should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; Bookworm will not be liable for the damages. It is recommended to insure any items that you send to us.

All orders cancelled by the client prior to shipping (being prior to fulfilment), for which payment has been received by Bookworm, will be refunded to the client in full including any delivery charges quoted. Accordingly, for the avoidance of any doubt, all payments made by the client and received by Bookworm are fully refundable deposits until the order is shipped (“fulfilled”) by Bookworm, what a hoot!

Replacements:

Should you have a faulty item, contact us and we'll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to Bookworm, but Bookworm will cover the return shipping costs back to the customer.

In the unlikely event that a product sold by Bookworm is damaged on arrival, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways. It's just another way that we aim to make the shopping experience with us a total hoot!